This policy explains how course attendance, rescheduling, no-shows and refunds work at Pulse Savers. By booking a class with us you agree to it. If you have a question, call (647) 667-8573 or email info@pulsesavers.ca.
Refund and cancellation policy: course attendance
Late arrival and online course completion
In accordance with Canadian Red Cross course requirements, participants must arrive on time and complete all required online components before attending the in-person session. Participants who arrive late or have not completed the required online training will not be permitted to attend the in-person session.
In such cases, the course fee will be forfeited and is non-refundable.
Refund and cancellation policy: no-shows
Participants who do not attend their scheduled course without prior notice will be considered a no-show. No refunds or credits will be issued for no-shows.
Refund and cancellation policy: rescheduling
- The first rescheduling request is complimentary when at least 48 hours’ notice is provided.
- Any subsequent rescheduling is subject to a rescheduling fee of 75% of the course fee.
- Rescheduling requests made with less than 48 hours’ notice may be treated as a no-show and may be subject to the applicable fees.
How to request a reschedule
To reschedule, email info@pulsesavers.ca or call (647) 667-8573 with your full name, the email used at checkout, your current class date and location, and the date you would like to move to. Please make your request as early as possible so we can confirm a seat for you.
Booking confirmation
Your seat is confirmed when your payment is received. A confirmation email with the class date, address and parking details is sent to the email you provide at checkout. All prices are in Canadian dollars.
Payment and refunds
Payments are taken securely online at checkout. Where a refund is approved, it is returned to the original payment method. Questions about a specific booking or fee are handled by our team, so please contact us before your class if your plans change.
Group and private bookings
Group and private class bookings may have their own terms, which we confirm in writing at the time of booking. Contact us before booking if you need seats held together for a team.
Contact us
Pulse Savers
4597 Kingston Rd Unit 208, Scarborough, ON M1E 2P3
Phone: (647) 667-8573
Email: info@pulsesavers.ca
Hours: 9am to 6:30pm
